July 7, 2010
A good agency offers very valuable services in advising and training clients on the best ways (philosophy and tools) to use so they can listen to and engage with the community that exists around their brand in order to strengthen the ties the community has to the brand. An agency worth its salt is also attentive to new developments in these respects so that it can keep its clients current and connected.How to Publish a Kindle Book: Everything You Need to Know Explained Si
That being said, I believe that the day to day really must be run by someone (and maybe eventually a team) in-house who can immerse themselves in the culture and get a feeling for what the brand is really like and what the goals of the company are and, based on what the
Selecting this person or team is something an agency definitely can and probably should help with but I really do believe that the day to day should be an in-house role.
This doesn't mean agencies are indispensable or, conversely, have a limited timespan in which they are valuable to their clients. Nor does it mean that every brand or even vertical requires an in-house team to run their social media (which is only part of brand community management). But in cases where a company understands the need to listen and enagage based on the personality of their brand, of which social media is an expression, and of their business goals, agencies can provide valuable help getting them started and keeping them on top of the game, or party as it were!
(FULL DISCLOSURE: I am not affiliated with an agency but I have worked both in-house and in an external advisory role and am currently seeking new opportunities! Happy to chat about this article or community management in general :)
Leave a comment here or send me a tweet on http://www.twitter.com/amoyal)
Arié Moyal is the founder of HugTrain, a social purpose startup and a brand engagement strategist who has consulted with a range of companies on community enagement and social media strategy.
Arié is available for consulting, speaking engagements, coaching and training.
HugTrainUSA, HugTrainCanada, HugTrainUK, HugTrain, or any forms of HugTrain are copyrighted and not to be used without the express written permission from Arie Moyal.
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